In a fast-moving global economy, you can find several companies that are collaborating with offshore service providers, rather than establishing their own in-house capabilities. Over the years, the global service delivery model has proven to be a flexible and efficient option of having resources offshore. This model is now becoming a common and significant practice for delivering high-quality services from global locations with round-the-clock resource availability. The information technology and business processing outsourcing businesses are strong testimony to the effective use of global delivery centres, yielding undeniable benefits and well-established high-performance levels. At Dickenson, we believe that several line-item Investor Relations related services are particularly well-suited to benefit from global delivery business models, while some may not be.

Broadly speaking, there are three basic functions that work in tandem with each other for delivering value to IR officers (IROs):

• IR Corporate Positioning
• IR Investor Engagement
• IR Investor Feedback and Street Research

Of the various sub-services that exist under the three main IR functions, several specific services tend to be more research and analytics based, which can straightforwardly be carried out by highly qualified analysts located anywhere on the planet. Clients’ requirements can easily be scoped by local account managers, which can be executed by a global delivery centre without requiring significant client engagement or advisory interactions. These are marked by black square boxes.

The ones that are not marked in square boxes tend to be more engagement centric, and require frequent face-to-face advisory interactions with clients. For these services, agencies that have an on-shore delivery model are much better suited to meet IRO requirements. Being closer to clients and investors within global financial centres, such as in the City of London, or downtown Manhattan, NY, or central-south Mumbai – are distinct advantages.

Advantages of engaging an onshore-offshore service partner:

Dickenson’s Global Delivery model

A Case Study

Dickenson World has a distinguished global delivery model that is successfully generating business value for its clients through reliable, cost-effective and high-quality services. It is one of the first companies to establish knowledge process outsourcing in the India for servicing investor relations professionals (IROs) globally. Dickenson World operates out of its main global delivery centre based in Mumbai, and its satellite global onshore centres based in London, UAE, Doha and NY.

Dickenson World is a global capital markets communication firm serving a broad range of public and private institutions across UK, EU, India and the MENA region. With over 20 years of experience, we have built a uniquely capable ecosystem to execute investor engagement strategies for companies, globally.

The global delivery centres of Dickenson World make the company a dynamic capital markets communication services outsourcing company. The clients of Dickenson World have direct access to the company’s deep knowledge, top talent, and multiple capabilities. The delivery centres are a part of the company’s global delivery network and offer cross-industry capital markets communication outsourcing services in industries spanning realty, media, technology, financial services, health and public service, infrastructure, consumer products and resources. With approximately 50 people serving clients in several countries, Dickenson World drives innovation to improve the way the world’s IROs work and deliver.

Authored by:

Manoj Saha is the Managing Director of Dickenson World, a leading Capital Markets Communication solutions company. To know more about our capabilities, and how we could help you, contact enquiry@dickensonworld.com.

Authored by:

Manoj Saha
Managing Director
Dickenson World

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